Group Attribution Error Quiz

Evaluate your tendency to generalize attributes from individuals to entire groups, a cognitive bias known as group attribution error.

Question 1 of 7Version: 1.0

A friend tells you they had a negative customer service experience with an employee at a popular electronics store. How do you react?

I assume the company needs to train their staff better.

I think maybe that specific employee was just having a bad day.

I wonder if that store location has consistent issues.

I ask for more details to decide if it's a systemic issue.